PaymentOnce you have completed your booking online, an invoice will be raised for the total amount. The invoice will be raised by the University of York finance department and it is subject to the terms set out on the invoice. The course fee must be paid in full prior to the course date, either at the time of booking or upon receipt of the invoice.
*Please note that if an organisation who is not a University or a College wishes to sign up for any of the Training Gateway’s courses there is an additional charge of £50.
New SupplierIf you need to set up the Training Gateway as a new supplier, please check to see if the University of York is already registered as a supplier, as the University handles all the Training Gateway's finance.
Transferring CoursesTransfers must be notified in writing.• At least 6 weeks prior to the course - Free of charge• At least 3 weeks prior to the course - 75% refund and full charge for new course.• 10 days prior to the course - 50% refund and full charge for new course.Once you have booked a course, a course transfer can only be made once. If there is no alternative course available then the following cancellation charges will occur.
CancellationsCancellations must be notified in writing.• At least 6 weeks prior to event - Full refund• At least 3 weeks prior to event - 50% refund• 10 days prior to event - No refund
Please note the term 'days' refers to working days only.