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UNIQUE OPPORTUNITY: Customer Service and Complaints Handling Training for International Hotel Chain - North Yorkshire

Sector
Leadership and Management and Soft Skills

Region
UK / England - Yorkshire and the Humber

Deadline
28/02/2020

Ref #
09330

Status
Archived

Customer Service and Complaints Handing Training is required for large, busy hotel in North Yorkshire – training is initially for around 20 front-of-house members of staff on mutually agreed date in March 2020.

Main topics to be covered are:

How to deliver an above and beyond customer service
How to increase customer loyalty
How to handle complaints successfully and professionally
Effective resolution of problems
How to manage aggressive customers

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THE TRAINING GATEWAY PROJECT IS CURRENTLY PROVIDING A REDUCED SERVICE

UNIQUE OPPORTUNITY: Customer Service and Complaints Handling Training for International Hotel Chain - North Yorkshire

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